Join our crew! KICVentures is a private investment company founded in 2005 by Harvard-trained Dr. Kingsley R. Chin, who brings unique experience to the intersection of medicine, business and information technology. We’re equipped to identify niche healthcare opportunities and encourage total global inclusion, beginning with our team. We’re about hands-on, heads-down efforts, complemented by a company culture that fosters engagement. Collaboration drives our innovation, and we work with the best and the brightest in the business – movers and shakers who’re all hands on deck for success. As evolution happens, we revolutionize.
Customer Service Specialist
SpineFrontier is seeking a Customer Service Specialist who will report to the Executive sales team and play a critical role in proactively reaching out to our surgeon and engaging with customer accounts by going out in the field. The Customer Service Specialist will drive prospecting and lead generation, as well as revenue growth and retention of existing accounts. The position has tremendous opportunity for professional growth in sales management, account service, forecasting and planning, analytics and ability to multi-task in a fast-paced environment. The position will interact significantly with the Executive team, Sales, Finance, Logistics and Creative requiring up to 60% travel and based at the main office in Malden, MA.
This position works closely with the Sales Team, as well as Key Opinion Leaders and other Healthcare Professionals.
Make calls on surgeons and used to visiting doctor offices regularly, in- person and with updates like WIN and to discuss technology, training programs, and clinical programs and trials
Solve surgeon requests and proactively find solutions to our surgeons’ issues and challenges
Work in a team environment with Sales, Marketing, and Engineering
Develop technique guides, product literature, brochures, sales binders and all sales support information
Obtain market feedback from spine surgeons and other customers to determine functional and design specifications for new product development
Ensure that all sales and management initiatives and programs are strategically aligned with Management and corporate objectives
Persuasive and directing personality
Skilled in the art of upselling or corrective selling skills
Educational and event outreach
Empathetic, good listener and comprehensive skills
Loves to travel
Reach out via LinkedIn
Meet or exceed the management goals for the company as outlined in the 2019
Support sales to show a month over month sales increase
Provide effective launch plans and materials for all new products
Maintain and work towards the approved management budget
To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily; training will be provided as needed. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The successful candidate will be required to possess
Bachelor’s degree in Business/Finance and MBA
+3 years of work experience in Customer Service, Sales Operations and Pharma Background
Excellent communication skills with ability to effectively communicate with both the executive team and the field representatives/Specialists
Passion, energy, enthusiasm to drive results and take projects to completion
Ability to evaluate, define and prioritize projects and tasks
Problem solver, highly analytical; experience working with prospecting data
Excellent project management skills and attention to detail
Highly motivated; self-starter in a fast-paced environment
Familiar with ERP, CRM and Crystal Reports.
Preferred Spine, Medical device and Pharma background experience
Multi-lingual is a plus, candidates fluent in a second language and include the languages (Spanish, Chinese, Japanese, German, Sindhi) etc. as we have clientele all over the world that would be used to assist our customers
International experience is a plus (preferably with 4+ years) – we are looking for people to complement our global reach
Good knowledge of Product Sales.
This position operates in a mainly clerical setting. Routinely uses standard computer equipment, telephones, photocopiers, filing cabinets etc.
Sitting for extended periods of time using a computer keyboard and monitor
This person frequently communicates with employees and vendors who have inquires. Must be able to read, write and communicate to exchange accurate information in these situations.
Worker is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Worker is required to have close visual acuity to perform and analyzing data and figures, viewing a computer terminal; extensive reading at a distance that is close to the eyes.
This position requires that the employee must be able to read, write and communicate fluently in English.
Work is generally performed within an office environment, with standard office equipment available.
Exposure to bloodborne pathogens environment
Travel up to 60%.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
How to apply
We offer tremendous room for advancement and income potential. All submissions will be held in the strictest confidence. This position is being sought after for immediate hire. The company is an Equal Opportunity Employer.
Please no outside unsolicited recruiters